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Government websites are typically hard to navigate, loaded down with information and legal speak. So its refreshing to see New York moving in a direction toward usability, with the launch of the new this month. The site has slimmed down much of the information into more digestible sections, directing users quickly to 311 links and resources. Immediate information that impacts residents is much more accessible – all the fun stuff about parking, garbage collection, school closures, and updates on the MTA.